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Policy

How we charge, cancel, and refund

Last updated: 7 May 2026. Plain-English summary; the booking confirmation email holds the binding terms for your specific trip.

Fares — how the price is set

Our airport transfers are fixed-fare per total head count: $66 (1 person) → $132 (7 people) to Melbourne Airport from the Western Suburbs, GST inclusive, tolls included, no surge. See the full table on our Fares page.

Every person in the vehicle counts as a passenger — adults, children, and infants. There is no separate child rate and no infant exemption. By Australian road rules, every child under 7 travels in a child restraint (we provide baby and booster seats on request, free of charge). We ask for the honest total at booking so the fare on your confirmation matches the fare at pickup.

Local tours (Great Ocean Road, Phillip Island, Yarra Valley, weddings) are quoted individually because they vary by hours and distance.

Cancellation & no-show

  • Free cancellation, any time before pickup — no charges.
  • $15 no-show fee if you're not at the pickup point within 5 minutes of the driver's arrival.
  • Free reschedule with at least 60 minutes' notice for any pre-booked trip.

Refunds

If you cancel any prepaid trip before pickup, your full fare is refunded to the original payment method within 3 business days. The same applies if we have to cancel from our end. PayID transfers refund back to the source account; card payments refund through Stripe to the original card.

Discounts & ride credit

Any discount is agreed with us directly and applied to your booking before you pay.

Any ride credit on your account stays valid until its stated expiry (2 years from issue) and can be applied to a future fare at checkout. Credits have no cash value, are not redeemable for cash, bank transfer, PayID or any other payout, and are non-transferable. Credit obtained through duplicate accounts or other misuse is void.

Disputes

If the fare you were charged differs from the booking confirmation, email booking@ammutravels.com.au with your booking reference. We respond within one business day.

About us

Ammu Travels Pty Ltd (ACN 697 648 301) as trustee for the Ammu Anand Discretionary Trust (ABN 61 284 163 160). CPV accreditation DC742056. GST registered from 2026-04-01.